Privacy Policy

Perfection Restumping & Underpinning (“PRAU”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and protect your information in line with Australian privacy law.

1. Information We Collect

We may collect personal information such as:

  • Your name, phone number, email address, and postal address.
  • Property details relevant to providing our services.
  • Payment and billing details (where required).
  • Any information you voluntarily provide through our website, email, or phone communications.

We may also collect non-identifiable information such as website usage statistics, IP addresses, and browser data to help us improve our services.

2. How We Use Your Information

We use your information to:

  • Provide you with underpinning, restumping, and related services.
  • Respond to enquiries, requests, and provide quotes.
  • Manage bookings, billing, and customer support.
  • Improve our website, services, and customer experience.
  • Comply with legal and regulatory obligations.

We will never sell your personal information to third parties.

3. Disclosure of Information

We may disclose your information to:

  • Contractors or service providers assisting with our work.
  • Professional advisors (such as accountants or legal representatives).
  • Regulators or government authorities where required by law.

All third parties engaged by PRAU are required to handle your information responsibly and in line with this policy.

4. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we follow industry best practices, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To do so, please contact us using the details below.

6. Cookies and Website Use

Our website may use cookies and similar technologies to enhance your browsing experience. You can disable cookies in your browser settings, but some site features may not function as intended.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Perfection Restumping & Underpinning
📧 Email: sales@prau.com.au
📞 Phone: (03) 9357 2838
🏢 Address: 14/53-55 Garden Drive, Tullamarine VIC 3043

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